We all want the best quality care and quality of life for our loved ones.” LeadingAge members seek to work with surveyors, focusing less on punishment and more on consultation, training and continuous improvement. We envision a system that allows flexibility to target resources where they are needed. We want consistent application of regulations. “We need to fix the survey system before we start adding this warning sign. It is built on the back of a flawed survey system, in which interpretations of regulations are notoriously inconsistent,” she added. “The abuse icon program in Nursing Home Compare, however well-intentioned, risks misleading consumers. Our members support efforts to help consumers make the best choice possible when choosing nursing home care for their loved ones,” Smith Sloan said. “Abuse and neglect must never be tolerated, in any setting. Katie Smith Sloan, president and CEO of LeadingAge, called on CMS to “fix the survey system” before “adding this warning sign.” We should have a way to let families and residents think of the facilities they are considering,” Parkinson added. It’s surprising that we can look for customer reviews of restaurants and hotels that we select, but that information isn’t available for nursing homes. “In addition, CMS should add customer satisfaction to Nursing Home Compare because that is the best way for consumers to select facilities. That would help provide consumers with the information that they need.” “We appreciate CMS’ efforts to improve Nursing Home Compare but as we have previously suggested, we believe that CMS should create a standard and rational definition of both abuse and neglect and then report them separately. “We support transparency so that potential residents and their families can make an informed decision on care,” Parkinson said in a statement. Mark Parkinson, president and CEO of the American Health Care Association, said the plan should be halted until there is more clarity.
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